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Your Privacy Controls at on88asia

Live Roulette, Dragon Scroll, Football Studio, Cash Rocket and Cat in Vegas each create account, wallet and device records, and this Privacy Policy explains how we collect, use…

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on88asia Your Privacy Controls at on88asia
HELP CHANNELS

Reach Us About Privacy Requests

Privacy requests work better when we can match your message to the correct account record.

Live chat privacy help Use live chat when you need quick help locating privacy settings, cookie choices or account records. Our team may ask you to confirm basic account details before discussing anything linked to your profile.
Email request route Send privacy requests by email when you need a written record or want to attach screenshots. Include your registered contact, request type and a short reason so we can route it correctly.
Account correction checks If your name, phone number or payment reference needs correction, we compare your request with wallet and verification records. This keeps profile updates traceable and reduces account takeover risk.
ACCOUNT PRIVACY

Privacy Care Behind Your Account

Each privacy control connects to a real account action: login, wallet use, game entry, withdrawal review, chat contact or cookie choice.

Data we collect

We collect registration details, login records, device signals, wallet references and contact messages. Game activity such as Live Roulette or Dragon Scroll may create session records used for account history and dispute checks.

Payment records

Touch 'n Go, GrabPay, Boost dan FPX payments create reference numbers, status updates and timestamps. These records help us match deposits, process withdrawals and answer privacy questions about wallet activity.

Cookie controls

Cookies help remember your session, protect logins and measure site function. You can adjust browser cookie settings, but some account features may need essential cookies to keep your session secure.

Account security

We use access controls, device checks and activity logs to reduce misuse of personal data. Staff access is limited by role, and sensitive requests may require identity checks before action is taken.

Retention periods

We keep records for as long as needed to provide account service, meet legal duties, resolve disputes and detect misuse. After that, records are deleted, anonymised or archived with access limits.

Change requests

You may ask to access, correct or delete eligible data linked to your account. Some records may need to remain where law, payment reconciliation or security checks require continued retention.

Privacy Policy Answers Before You Join

These answers explain how the Privacy Policy applies to your account data, payment records, cookies and privacy choices. They are written for Malaysia account holders who want plain answers before opening an account or contacting us. If your request involves legal rights, wallet history or account access, our team may need to verify your identity first.

It covers registration details, contact records, login history, device signals, wallet references, game session records and messages you send us. It also covers cookie data used for security, preferences and site measurement.

We collect payment references to match deposits, verify withdrawals, trace wallet activity and answer account queries. For Touch 'n Go, GrabPay, Boost dan FPX, we store status details, not full banking credentials.

Yes, you can ask us to correct eligible account details. We may request identity checks before changing names, phone numbers, emails or payment-linked records, because those updates can affect wallet security.

Cookies keep you signed in, protect sessions and help us understand site function. You can manage cookies through your browser, but blocking essential cookies may affect login, wallet access or account security checks.

Only staff and service partners with a work-related need can access relevant data. Access is limited by role, and sensitive account actions may be logged so privacy requests can be checked later.

We keep data only as long as needed for account service, legal duties, security checks, payment reconciliation and dispute handling. When retention is no longer needed, records are deleted, anonymised or archived with limits.

Access and eligibility depend on local law and are available where local law permits. If a legal requirement affects your account, we may retain certain records while limiting access or taking required action.

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